Refund policy
Returns & Refunds Policy
We offer a 30-day return policy, meaning you have 30 days after receiving your order to request a return.
Eligibility for Returns
To be eligible for a return, your item must be in the same condition that you received it—unused, undamaged, and in its original packaging. This is especially important for artwork, as prints and original paintings must be returned without any creases, marks, or alterations. You’ll also need your receipt or proof of purchase.
How to Start a Return
To initiate a return, please contact us at 84x8cfqgdx@privaterelay.appleid.com. Returns must be approved before being sent back.
Once your return is accepted, we’ll provide instructions on how and where to send your item. Please note that items sent back without prior approval will not be accepted.
Return address:
[INSERT RETURN ADDRESS]
If you have any questions about returns, feel free to contact us anytime at the email above.
Damages and Issues
Please inspect your order upon arrival. If your artwork arrives damaged, defective, or if you receive the wrong item, contact us immediately with photos of the issue so we can resolve it as quickly as possible.
Non-Returnable Items
Certain items cannot be returned, including:
- Original commissioned or custom artworks
- Personalized prints
- Sale items or discounted products
- Gift cards
If you’re unsure whether your item is eligible, please contact us before purchasing.
Exchanges
Because many of our items are limited edition or one-of-a-kind, exchanges are not always possible. The fastest way to get a different item is to return the original (if eligible) and place a new order.
European Union 14-Day Cooling-Off Period
If your order is delivered within the European Union, you have the right to cancel or return your order within 14 days for any reason.
Returned items must still be in their original condition and packaging, with proof of purchase.
Refunds
Once we receive and inspect your return, we’ll notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 10 business days. Please note that processing times may vary depending on your bank or credit card provider.
If more than 15 business days have passed since your refund was approved, please contact us at 84x8cfqgdx@privaterelay.appleid.com.